Last updated: 29 May 2026
Company: Easycore Ltd
Address:
14 Ladeside Drive
Blackburn
EH47 7JS Bathgate
West Lothian
United Kingdom
Website: https://easycore.co.uk
Privacy contact: policy@easycore.co.uk
Easycore Ltd ("we", "our", "us") operates the EasyCore platform and website.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use:
By using our services you agree to this Privacy Policy.
We may collect the following information:
When messaging through connected platforms we may receive:
We use collected information to:
Use of AI. AI processing is performed in-house on dedicated servers operated by Easycore Ltd in the United Kingdom. Conversation and customer data processed by our AI is not transmitted to external AI model providers for inference or training purposes. See our AI Processing Disclosure for details.
Under UK GDPR Article 6 we rely on the following lawful bases:
To operate our services we may share limited data with trusted providers including:
These providers process data only as necessary to provide their services.
We comply with the Meta Platform Terms and Developer Policies when processing data received via Facebook Messenger.
Easycore Ltd's own infrastructure — including our AI servers and the systems that store your conversation, booking and account data — is located in the United Kingdom:
Some of the third-party providers listed in section 5 — including Stripe, Twilio, Meta Platforms, Google, Apple and Sentry — may process limited personal data outside the United Kingdom or European Economic Area. Where such transfers occur, they are protected by appropriate safeguards, such as UK adequacy regulations, the UK Addendum to the EU Standard Contractual Clauses, or other approved transfer mechanisms operated by the relevant provider.
You can request a copy of the safeguards we rely on, or more information about a specific provider's transfer arrangements, by emailing policy@easycore.co.uk.
Typical retention periods:
If you would like your booking data anonymised sooner than the 24-month window, contact policy@easycore.co.uk.
To prevent abuse of free trials and quotas, after you close your account we retain your company short name, company display name, and email address for 180 days. During that window the same identifiers cannot be re-registered. After 180 days these are purged automatically.
During the 180-day window we may contact you only for account, security, or service-administration matters (for example, to confirm closure, address an open billing item, or invite feedback on why you left). Marketing contact requires your separate consent.
You can request that we stop all contact at any time by emailing policy@easycore.co.uk. Doing so will suppress any outreach but, by design, will not shorten the 180-day re-registration lock — that lock exists for abuse-protection reasons independent of contact preferences. If you have a legitimate reason to re-register sooner, contact support and we will assess it on a case-by-case basis.
We use essential cookies, required for:
Essential cookies do not require consent. We also use analytics cookies (Google Analytics, loaded via Google Tag Manager) to understand website usage. Analytics cookies are set only after you opt in via our cookie banner; until then they are disabled by default using Google Consent Mode. The lawful basis for analytics cookies is your consent, which you can withdraw at any time. See our Cookie Policy for details.
Under UK GDPR you have the right to:
Requests can be sent to: policy@easycore.co.uk
For some of the data we handle — in particular messages, conversations, and platform identifiers from people who contacted one of our business customers via Facebook Messenger, WhatsApp, or similar channels — Easycore acts as a data processor on behalf of that business, which is the data controller. If your request concerns this kind of data, we will forward it to the relevant business customer and act on their instructions; you may also need to contact that business directly. If you simply want your data deleted, you can use the routes described in section 10 below. For data where Easycore is the controller (for example, account and website-usage data), we action your request ourselves.
If you messaged a Facebook Page operated by one of our customers and want us to delete your data, you can request deletion directly from Facebook:
Facebook will send us a signed deletion request. We then remove your Messenger conversations and associated session records from our systems and return a confirmation code you can use to check progress at https://ec.easycore.co.uk/facebook/data-deletion/status.
You can also request deletion at any time by emailing policy@easycore.co.uk.
We use appropriate technical and organisational security measures including:
Our services are not intended for users under the age of 16.
We may update this Privacy Policy periodically.
The latest version will always be available at: https://easycore.co.uk/privacy-policy