Automate your customer conversations.
EasyChat answers your customers instantly across web chat, Facebook Messenger and WhatsApp — in your brand voice — with your team able to step in whenever they want.
Three control modes · Your team always in charge · UK-built
Three ways to run your chat — you choose.
Switch anytime in settings. Every mode keeps your team in charge.
Human only
Every message goes straight to your team — the AI never replies. Full human control for businesses that want a real person on every conversation.
AI with escalation
The AI handles conversations automatically. The moment a customer says something that needs a human — a complaint, a refund, "speak to someone" — your team is alerted and takes over, and the AI steps back.
Human with takeover
The AI replies automatically, but your team can jump into any chat at any time. While they handle it, the AI keeps writing suggested replies they can accept, edit or replace.
Your team answers in one tap.
When your team takes over a chat, the AI keeps drafting the reply for them — they just Accept it, Edit it, or send their own. New chats can auto-assign across the team round-robin, and a returning customer stays with the same person.
AI-drafted replies · Accept / Edit / Send your own · Auto-assign round-robin.
It learns your business — then answers like you would.
Point EasyChat at your website, upload your documents, or add question-and-answer pairs yourself — it turns them all into a knowledge base it answers from. It keeps learning from your real conversations too, so the answers get sharper over time, and it recognises the services you offer to keep replies on-topic.
Learns from your website, your documents, real conversations & your own Q&A pairs.
One assistant, every channel.
Web chat widget
A chat bubble on your site, in your brand colours.
Facebook Messenger
Reply to your Page DMs automatically.
Answer on the app your customers check most.
Hand off to a human at exactly the right moment.
Set the words and phrases that should always reach a person — like "complaint", "refund" or "speak to a manager". EasyChat spots them even when the wording is different, and alerts your team straight away.
Put your customer chat on autopilot — your way.
Start free, pick your mode, and stay in control.